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Reservation Policy

Accommodation, activities and packages :

A non-refundable deposit, 25% of the total amount (payable by credit card : VISA, MasterCard, Diners Club/EnRoute, American Express), guarantees your reservation. The balance can be paid in cash, debit or credit card upon arrival.

Cancelling or reducing the value of your reservation more than 48h prior to your activity will only cost you the non-refundable 25%. Please note that if you cancel or reduce the value of your reservation within 48h of your activity, we will keep the full amount due: 100% of your reservation.  Same concept if you need to reduce de number of nights stayed, the amount of activities or the number of participants to the activity.

For payment by bank order, Parc Aventures Cap Jaseux must receive the non-refundable 25% deposit within 10 business days following the reservation date, if not, your reservation will automatically be cancelled.

If a client reserves accommodation for a set number of nights and doesn’t respect the policy, 25% of the total number of cancelled nights will be asked in compensation.

Weather :

Activities will take place in any weather, unless extreme weather conditions prohibit activities (ex: electrical storms, violent winds). The decision to cancel an activity is left to the judgement of the administrators of Parc Aventures Cap Jaseux. If an activity is cancelled by the Park administrators, participants will receive a gift certificate equivalent to the value of the cancelled activity (No refund), except for groups of 16 people or more, for which we will choose another activity.

Important :

It is your responsibility to ensure that every participant follows the access conditions for each activity and is present in advance for the activity at the front office of  Parc Aventures Cap Jaseux.